Last updated: August 2026
Soul Surf Travel LLC provides travel-related content and inspiration through this website. This Refund Policy explains the conditions under which refunds may be issued for any paid products or services we offer. By making a purchase or engaging with paid features on the site you agree to the terms outlined below.
Scope of This Policy
Soul Surf Travel LLC does not currently sell any products, memberships or travel services on this website. This policy will apply to any digital products, guides, memberships or other paid offerings that may be made available in the future. Free content on the website is provided without charge and is not subject to refunds. If we introduce new paid services in the future, the same principles will apply unless a specific product states otherwise at the time of purchase.
Digital Products and Instant Access
Paid offerings, if introduced, are likely to be digital and to deliver immediate access after payment. Because digital content cannot be returned in the traditional sense, refunds for these items are considered only under limited circumstances. If you experience a technical issue that prevents access and we are unable to resolve it within a reasonable time, you may request a refund. Requests based solely on a change of mind after access has been granted are generally not approved.
Subscription or Membership Services
If you subscribe to any recurring service, you may cancel at any time. Cancellation stops future billing but does not automatically generate a refund for the current billing period. Partial-period refunds are evaluated case by case when a clear service interruption on our side has occurred. We encourage cancellation before the next renewal date to avoid unwanted charges.
How to Request a Refund
To request a refund, contact us using the details provided at the end of this policy. Include your full name, the email address used for the purchase, the date of the transaction, and a brief description of the reason for the request. We review each request individually and aim to respond within seven business days. Additional information may be requested to verify the purchase and the nature of the issue.
Processing of Approved Refunds
When a refund is approved it is returned to the original payment method. Processing times depend on the payment provider and your financial institution and may take several business days to appear on your statement. We do not issue refunds in cash or by alternative methods unless the original payment channel is unavailable.
Non-Refundable Situations
Refunds are not issued when access to digital content has been successfully provided and no technical fault exists on our side. Charges resulting from failure to cancel a subscription before renewal are also non-refundable. Any promotional or discounted purchases may carry specific conditions stated at the time of sale; those conditions take precedence when they differ from this general policy.
Bookings made through the flight search tool
Tickets found through the flight search tool on this site are sold by airlines and travel agencies, not by Soul Surf Travel LLC. We do not receive or process payments for these tickets and cannot cancel, change or refund them. Any request for a refund, cancellation or change must be sent to the airline or agency with which the booking was made, according to its fare rules and policies.
Changes to This Policy
We may update this Refund Policy periodically. The revised version will be posted on this page with an updated date. Continued use of paid services after changes appear constitutes acceptance of the new terms.
Contact Us
If you have questions about this Refund Policy or wish to submit a refund request, please reach out:
Soul Surf Travel LLC
Email: [email protected]
Phone: +1 308-224-7354
Address: 5011 2nd Ave #56, Kearney, NE 68847, United States
We handle every inquiry with care and aim to resolve matters fairly and promptly.