Valuation
BONUS OFFER
Variety of games
MOBILE QUALITY
SITE QUALITY
METHODS OF PAYMENT
CUSTOMER SUPPORT
Author's opinion
Thomas Morgan
Wild Card City casino is a young online casino with huge potential. The company focuses exclusively on Australian players. The creators of the portal have conducted a detailed analysis of preferences of local users and created a unique service with numerous bonuses, safe payments and a fairly large arsenal of gambling entertainment, including a live casino.
Pros and cons
Good customer support
More than 1,000 types of games
Daily bonuses
Reliable and secure forms of payment
Proven hardware suppliers
Lack of telephone communication with staff
Few payment methods
Characteristics
Types of games
Casino, video slots, roulette, slot machines, jackpot
Deposit Methods
Visa, Mastercard, NeoSurf, POLi, Bank Transfer, Cryptocurrencies
Withdrawal methods
Bank Transfer
Licence
Curacao eGaming
Casino Suppliers
Betsoft, Wazdan, Vivo Gaming, Tom Horn, Qora, Playson, LuckyStreak, Isofbet, Igtech, Flatdog, Booongo, Booming Games ecc.
Mobile version
Yes
Customer service
EMail, Live Chat
Year of Foundation
2020
How Wild Card City Casino works

You can get to the casino’s website by typing the company name into the search bar of any browser. You’ll be greeted at the entrance by a funny and slightly creepy Joker, which is considered to be the brand name of the Australian operator.

The convenience of the pages is that there are hardly any words on them. You access each section by clicking on the appropriate symbol. For example, on the sidebar on the left are buttons in the form of a gift (promotions and bonuses), a crystal (VIP club), and a gold disc (About Us section). Also at the bottom of the screen there is an online chat. Just click on the dialog box and write your question in English. There aren’t many support managers yet, but they try to answer correctly, briefly and, most importantly, quickly.

If the client wants to read the rules of the resource, you need to click the “More” slider at the bottom of the screen. A pop-up tab with the following categories will appear in front of you:

 – Payments;

 – Terms and conditions;

–  Responsible Play;

 – Frequently Asked Questions;

 – Privacy Policy.

There is a search box in the footer of the page, and the symbols next to it indicate the software manufacturers. Click on any of the icons to see the current offers from that provider in front of you in a second. You can also write the name of the game in English in the bar, select the burning torch symbol indicating “Hot offers of the day” or the clock symbol where all the entertainment previously selected by the customer will be located.

There is a login and registration button right in the centre and on the side of the toolbar. Not all sections of the site are filled with information yet, which isn’t surprising since the casino has only recently started its journey into the world of online gambling. But the most important thing can be noted: any games can be found in a second, the search is competently organised, the layout is simple and intuitive, and everything is indicated by symbols, which makes the design even more appealing.

SCREENSHOTS

Wild Card City casino

Australia’s Wild Card City casino is very young, turning exactly two years old this year. The operator is licensed by Curacao eGaming and has signed agreements to host its software with 15 providers whose equipment undergoes quality control by eCOGRA. The most demanding customers will be satisfied with the extensive offers and high level of service.

As an introductory gift, customers are offered up to AUD 5,000 and 75 free spins on the iconic 2022 slots.

Among the positives of Wild Card City Casino are:

  • Good customer support;
  • Over 1000 types of games including slots, video slots, video poker, table games, craps, scratch cards and live casino;
  • Daily bonuses;
  • Reliable and secure forms of payment;
  • Proven hardware suppliers: Betsoft, Wazdan, Vivo Gaming, Tom Horn, Qora, Playson, LuckyStreak, Isofbet, Igtech, Flatdog, Booongo, Booming Games.

If you’re ready to challenge Wild Card City Casino, join the ranks of loyal customers and try to keep your fortune by the tail!

Wild Card City is now the largest online casino in Australia, and has 15 casino rooms equipped with baccarat, blackjack, roulette, and poker.

There are over 20 games in the progressive jackpot line-up, each drawing a total of AUD 500,000 weekly.

Enjoy great graphics, sound and the latest 3D visualisation techniques.

At the entrance, you’ll be greeted by the slightly creepy and mischievous JOKA, who knows how to get rich quick. He will be your guide to the world of gambling and entertainment, will help you to become not just a player, but also a member of an exclusive VIP-club, which gives even more benefits and even more winnings. We hope you get to enjoy Wild Card City online casino along with its joker mascot.

All Wild Card City games are offered for free and without registration. This gives newcomers a skill and already understand how to play for real money.

Attractive design, numerous slots and table games, cooperation with the world’s best providers and a striking brand identity are all features that a new casino needs to fulfil its vision. The company strives to be a niche player in online gambling in Australia, with a commitment to fair and safe gaming.

Casino bonuses and promotions

Welcome bonus

Welcome bonus

The casino’s management is focused on quality content and bonuses that every newcomer can win back.

Customers can claim the welcome bonus immediately after registering. It will amount to A$5,000 and 75 free spins. The minimum payment amount must be at least AUD 20.

Once a player has obtained a personal account and made their first deposit, they will receive a 100% bonus, but no more than AUD 2000 + 25 freespins on any casino slots.

Even if you haven’t managed to win back the first welcome bonus, enter the draw next! You have the opportunity to receive 100% of your second deposit up to a maximum of AUD 1000 + 25 freespins.

The third deposit is also part of the promotion. Players again receive 100% up to AUD 2000 and 25 free spins.

The bonus amount will need to be wagered six times for wagering. Qualifying games are specified in the bonus terms and conditions. They only become available to registered customers.

The bonus is activated after registration. If you have indicated on the form that you want to take part in Wild Card City promotions, it is automatically credited to your account.

Other interesting casino promotions

Popular promotions

Popular promotions

The Australian operator offers many daily promotions, such as freespins on certain slots, free bets, and cashback.

A Joka Dimes loyalty program is in place on a regular basis. With each new deposit you get points for activity. Make a lot of bets in a week – the operator adds points to you again. Bet on progressive slots – again increase the number of cumulative points, which can then be exchanged for spins and additional game rounds.

For example, a $20 wager will earn you 1 point in the accumulative system and 1 jock-dime, and every $20 you deposit will be rewarded with 5 points and 5 jock-dimes. At the end of each month the points are added up and if the player’s status is higher than in the previous period, they receive additional benefits and a high status.

Only video slots and classic slots participate in the loyalty programme. If a player is inactive for 30 days, their status will be downgraded. The point of loyalty is that each month is better than the previous one in terms of betting and deposit amount. Multiplier rates allow points to be earned faster depending on the customer’s current status.

Every month Wild Card City Casino announces a new slot with bonus rounds. In June 2022, for example, the site launched the Money Drop with a prize pool of A$40,000. On any of the Wazdan provider’s slot machines, you need to place at least one bet to be entered into the draw. More than 2,500 players will be able to unlock the ‘Stones of Success’.

The table shows the expected winnings. So, the first three winners will receive $1,000 each, the next 10 participants will receive AUD 250 each, for the next 20 players the prize will be AUD 100 each and so on. Wazdan Video Slots accepts real-money bets. The total pool is based on the number of bets placed and the winnings are immediately credited to the customer’s account after the results are announced. A qualifying bet is accepted only once.

There are constant updates in the Wild Card City promotions section. Terms and conditions change and new bonuses are added. Games with bonuses that have been tested by customers can be found in the Latest Games category. There you’ll find Mystery Mondays, Tangled Tuesdays, Tempting Sundays, Legend of Mines, Ways of the Gauls and more.

VIP Club

VIP Club

VIP Club

The slogan of the exclusive club for advanced users is: “Luck loves the brave!” If you’re looking for a way to reap more rewards, play non-stop with maximum benefits, the casino VIP club kindly opens its doors. It’s the perfect place to raise your rating and gaming experience. Club members get extra bonuses, promotional prizes, even more free games and maximum deposit limits of up to 5000 AUD.

Privileged members will enjoy private rooms with a real dealer, reduced bets on special bonuses, valuable birthday gifts, weekly cashback and an exclusive selection of games from top suppliers.

There are only three things you need to do to achieve VIP status:

  • Log in to the casino as often as possible and choose a variety of entertainment;
  • Make the maximum bets;
  • Make large deposits and keep your account active.

Wild Card City casino providers

Each online casino gambling producer has its own advantages. These distinguish them from each other, trying to provide an exclusive product in a highly competitive environment.

Wild Card City includes around 1,000 slots and table card games, video poker and live casino. Leading hardware suppliers include: Betsoft, Wazdan, Vivo Gaming, Tom Horn, Qora, Playson, LuckyStreak, Isofbet, Igtech, Flatdog, Booongo, Booming Games, iSoftbet and Red Rake Gaming.

In the search bar at the bottom of the screen you can sort games by their manufacturer, put them in alphabetical order or select another criterion.

If you click on the Wazdan symbol in the form of an inverted triangle divided in half, you’ll see around 300 games. They will go from the most popular to the exclusive. First on the list are Slots Sun Luck, Magic Spins, Dwarves of Fortune, Jelly Reels, Power of the Gods, Clover Lady, Pearls of Prosperity and more. Scroll down the page to the bottom and you’ll see video slots with progressive jacks: Hot Deluxe 777, Jack Pot Builders, Joker Blast, Wild Jack.

Even further down are a variety of card games: Sic Bo Dragons, Arcade, American Poker, Magic Poker, Turbo Poker, Joker Poker, Three Card Stud, Caribbean Beach Poker, Black Jack and Roulette Gold.

Once you’re directly in the games section of a particular provider, you can again set up a search by name so that you don’t have to search in other categories for the games you prefer.

This way you can quickly and easily find any games by clicking on a certain symbol. For example, a triangle with dots inside indicates Playson, while an infinity sign in the form of a horizontal figure of eight indicates the provider Booming Games.

On the casino blog, you can find a selection of information about each provider, learn their history, licenses and main activities.

For example, iSoftbet, a British developer with 20 years of experience, is most focused on releasing video slots with unique storylines, flexible settings and simple controls.

All Betsoft games are multi-channel, meaning they are accessible from any device (both PC and mobile)

And the portfolio of Maltese provider Playson consists of only 45 games, but each of them has become the most popular. There are simply no unsuccessful developments from the provider. The provider produces video slots in 3D format with gamification elements, which is still an innovation in the online casino industry.

Wild Card City games catalogue

Gambling

Gambling

We suggest you take a look inside the casino and find out what the gambling entertainment service has to offer us today.

  1. There are 912 games in the Video Slots category. Their suppliers are Betsoft, Wazdan, Vivo Gaming, Tom Horn, Playson, LuckyStreak, Isofbet, Igtech, Flatdog, Booongo, Booming Games, iSoftbet and others.
  2. The live casino features 15 beautifully designed virtual rooms for playing blackjack, poker, baccarat and roulette. We’ve gone to great lengths in recruiting and training staff to offer you the best service in Australia.
  3. Table classics is a section that doesn’t get as much attention as we’d like. Here you’ll find just 25 versions of the famous games. These include Caribbean Stud Poker, Texas Hold’em, Sic Bo, Arcade, and 10 versions of video poker, including Gold and American.
  4. Roulette deserves its own category. The site features 26 varieties: French, European, American, two-ball, PRO and 3D. You’ll be pleasantly impressed with the visuals. Branded tables with the WildCardCity logo are offered for games.
  5. Clicking the ‘more’ button takes you to the blackjack section with 30 different game variations: 21 Burn blackjack, double exposure blackjack, 6-in-1 blackjack, classic and gold.
  6. For those new to casino games, there are classic slot machines with three reels and multiple paylines. There are about 30 of them in the section, each featuring freespins and bonus rounds. If you remember physical casinos and ‘one-armed bandits’, classic slots will transport you back in time to the last century.
  7. Jackpot games aren’t listed in any particular category. They are located in the video slots section. There are 17 slots in total, with progressive payouts, exciting bonus rounds, scatters, widdles, stacked jokers and freespins. The highlights of the 2022 season include The Slotfather, Dragon Kings and Greedy Goblins.

Not all games are offered in demo. A live casino, for example, is always about betting for money. But in regular slots, there are machines without a workout. The total number of demo games reaches 600 variants, which can be used on a desktop computer or with mobile access. Once you’ve registered with the site, aim to take advantage of all the freebies, bets and rounds, spins and cashback. All of these increase your income, and often help you reach a lucky draw.

How to choose the right casino

Most often, players test casino games before registering. If they like the content, they can create an account and move on, that is, try their luck at betting.

There are several aspects that prospective customers of online casinos should pay attention to.

  1. Regulation. A casino with a license always has information on its website about the organization that oversees the placement of content. At WildCardCity, you can find it on the side tab. There you’ll see information on how often the equipment is inspected, what the payout percentages are, and learn all about the random number generator.
  2. Responsible Play. The casino’s Terms and Conditions state that only people of legal age are allowed to gamble for money. You can find articles on the Wild Card City blog on how to get rid of gambling addiction. In a private office, each player sets the deposit and withdrawal limits per day, week or month, familiar with the mechanism of self-exclusion for full control of the bankroll.
  3. Security. Your data will be under the protection of special programs. The Security and Privacy section always has information on how the operator keeps your finances and personal details safe. Wild Card City Casino is a 128-bit SSL encryption system, which is widely used by banks around the world.

Types of free games at Wild Card City

Many games are very similar in their rules. But when it comes to the process itself, you can see significant differences between the slots and table games categories.

  1. All of the classic fruit machines are offered in demo versions. They include simple mechanics: just three reels and up to five paylines. For newcomers, we recommend Three Winning Fruits and Fruit Crown from provider Betsoft.
  2. Video slots can also be free and are available to customers without registration. They usually include 5-6 reels and up to 50 lines. A classic example is Black Horse Deluxe and Space Spins by Wazdan. All 3D games are denoted by the “TM” symbol.
  3. Megaways are slots with a maximum number of bonus rounds. They use unconventional mechanics. The customer does not win when the symbols assemble in a single row, the win will be yours if three or more lucky rolls happen on adjacent reels. Start with the simpler story megaways, Legend of Cleopatra or Cleopatra’s Gold, by collecting the symbols in a 5X3 system. Next you can turn your attention to Tiger’s Claw and Blood Eternal from Betsoft.

Casino board games

Wild Card City online casino has over 25 varieties of classic table games. These include Craps, Baccarat, Three Card Rummy, Sic Bo, Keno, over 10 variations of poker, European and American blackjack.

For Australian players it is American Blackjack, where the dealer is dealt two cards at the beginning of the game: one is dealt face up and one is dealt face down (if the dealer is holding an Ace they are entitled to see the face up card and thus know if they have 21).

Among the innovative versions of classic blackjack on the site are Blackjack Neo, Multi-Hand Blackjack, Blackjack Plus and Blackjack Double Exposure 3 Hand.

Wild Card City could not ignore roulette, the game of millions that is popular around the world. All versions are enhanced with better graphics, classics and a bit of an upgrade: European, American, VIP, Cashout Roulette and Roulette +.

In the video poker section you’ll find over 40 variations of this vintage game: single and multiple hand poker, Jacks Or Better, Tens Or Better, Joker Poker and many more.

Games with live dealer

Wild Card City is just about the only online casino in Australia that offers live gaming. It’s what sets it apart from its competitors.

The 15 rooms mimic the feel of a physical casino. Experienced dealers are selected to be part of a team of live casino professionals. All cameras are Full HD, so you get quality images regardless of what country you’re in. The dealer helps you understand some of the highlights of the new Lightning Roulette, Dragon Tiger, Dream Catcher, Caribbean Stud Poker, Texas Hold’Em Bonus Poker, Ultimate Texas Hold’Em, Sic Bo and Three Card Poker versions.

Live Casino will be available from mobile devices with no loss of picture and sound quality.

As part of Live, players can enable video mode and place bets against a real croupier. Communication takes place via chat in English. The live casino simulation is almost tangible, thanks to the great interior and multiple cameras that allow you to follow the game from different vantage points.

You can choose your game (Live Caribbean Stud Poker, Live Three Card Poker, Live Ultimate Texas Hold’Em) or supplier – Vivo Gaming, Betsoft, Booongo, Isoftbet, Wazdan, Playson.

See how many different varieties of roulette you can find in the casino – Dual Play Roulette, Slingshot Auto Roulette, Speed Roulette and Immersive Roulette.

In Live Roulette you won’t miss a single spin as multiple cameras simultaneously capture the position of the wheel and the ball. A live casino has no CCC, it’s just like a real casino, with one difference: you don’t have to leave the house!

Baccarat may not be as common as Blackjack, but it is the simple card game favored by a number of online casinos.

In Australia, Live Baccarat is finding a loyal fan base. The dealer slowly reveals your card, while cameras record the position of his hands from 15 different points. So there’s no room for cheating on the part of the dealer! Choose from the most popular games: Down Under (Live Speed Baccarat) and Asia Baccarat.

And to wrap up our live casino overview, here’s a few words about Texas Hold’Em, a 5-card stud poker game where you bet against an opponent, not a dealer. The differences between live Hold’em and video games will be minimal.

When comparing the quality of the land-based and online casino games, there’s no difference in terms of rules, odds, payout structure or wagering requirements.

Wild Card City Casino offers 24/7 live streaming via HD cameras.

All bets are transmitted in real time to the croupier, who immediately reproduces the combinations on the table. All transmissions are recorded for the sake of clarity. As soon as a winning combination is found, the money is credited to the client’s account! We agree with the majority of customers: Live is the best combination of the latest computer technology, virtual reality and physical casino.

Deposit on Wild Card City

Payment methods

Payment methods

Compared to other gambling sites, you won’t find too many different ways to pay your account on the Wild Card City platform. But the good news for customers is that all transactions are instant. In just a few seconds after pressing the “Pay” button, your gaming account balance will be replenished. The company is probably still very young, so it will gradually increase the number of methods as it expands its reach. At the moment, it only works for Australian users, who can make deposits using the following methods:

  • Credit cards include Visa, MasterCard;
  • NeoSurf and POLi prepaid cards;
  • Bank Transfer;
  • Cryptocurrencies (Bitcoin and Etherium).

Wild Card City should, at a minimum, include e-wallet transactions such as: Skrill, Advcash, Perfect Money or Epayments in its range of services offered.

As of today, you can choose a method from the list and decide on the payment terms. If it is a credit card, you have to fill in the fields, specifying its number and the name of the owner, which must be exactly the same as yours, indicated during registration. For a bank transfer you will need to have a personal account in one of Australia’s branches. Cryptocurrency transactions are completely confidential and have several layers of protection, ensuring 100% anonymity for the customer.

The minimum deposit in the casino is AUD 10, but to participate in the welcome bonus the deposit amount must be AUD 20 or more. There is no upper limit for games, although each system can adjust the payment amount and number of free transactions (per day/week or month).

Withdrawals

As you can see, Wild Card City Casino has its own area where it needs to improve its service and increase the number of payment methods it offers. This is especially true when it comes to withdrawals. At the casino, you can only use a bank transfer to cash out.

The waiting time is 3-5 days. Transactions are usually made earlier if you have made a withdrawal request on weekdays before lunch.

The minimum withdrawal amount will be A$100.

For the average client who plays occasionally and is not a VIP member, the weekly limit is capped at AUD 10,000 with a $35 per transaction fee. Moreover, it is the bank, not the operator, that charges the extra money. Under our country’s rules, any transfer through the banking system comes with a 3.5% fee.

To withdraw cash, open an account at any of the branches in your region. The casino works with all the popular banks in Australia, so you will always find a bank with an existing account from the list of options available.

Wild Card City conducts a background check on users who are claiming a withdrawal for the first time. You can identify yourself by emailing a copy of your passport to the company’s support team.

The operator has requirements for the scan or copy: the image must be clear, without glare, the photo must be clear and the information on the page must be clearly legible. KYC will verify the information within 24-48 hours and will reply back to you with a confirmation e-mail.

Players who will not verify their identity can only make deposits and wager money. The company will not limit them in this. Many casinos have a time limit. Usually, 30 days are given for verification from the time of the account. But Wild Card City Casino allows its customers to submit their documents at any time convenient for them or as soon as they need to withdraw their winnings.

Create an account

Registration page

Registration page

The e-registration procedure on the Wild Card City website is simple and straightforward. Just follow the instructions step by step, filling in the fields one by one. Remember that your future account information will be verified, so don’t try to cheat the casino! Only adult customers from Australia are allowed to take part in gambling for money.

To find your way to the site, type the Wild Card City company name in the search bar of any browser.

Follow the link to the home page. If you’re greeted by a strange and slightly creepy Joker, then you’re in!

There are two buttons on the top right (Login and Register).

Click “Register” to open a dialog box, where you’ll need to fill in all the blank fields.

  1. Enter your first and last name, gender, age and date of birth.
  2. Choose your region and country from the list and write your contact phone number and email address.
  3. Think of a confidential login and password. Repeat the password twice to avoid inaccurate spelling.
  4. At the bottom, check the box next to “I want to participate in the casino bonuses, accept the terms and conditions of the operator and consent to the processing of personal information”.
  5. Click “Register”, then go to your email box. A link to activate your account will arrive in a minute.
  6. When logging in for the first time, the player must enter his details: username and password, and must keep them and not disclose them to any third parties.

Once you have logged on to the casino website as a full-fledged player, study the structure and all components of the layout. Many of the options won’t be available to you without signing up, whereas, once you’ve signed up, you’ll see the Live Casino sidebar, all the cash games (except the demo versions), as well as being able to read directly into the operator’s terms and conditions and your responsibilities.

In your account, find the “Cashier” section, from where all the financial transactions are made. Choose from credit cards, prepaid wallets, bank transfers or cryptocurrency. Enter the amount and click “Pay”. Refresh the page after 5-10 seconds to make sure the payment has arrived. With registration and a quick top-up you can play your favourite games without restrictions!

Wild Card City mobile casino

Everyone in the modern world has learned how to play from their mobile phones. It’s both convenient and quick to go to a website in a single click and find your favourite pastime. All online casino operators try to create a unique profile and equip the interface with the latest technology so that it has speed characteristics.

There are no barriers in the world for mobile casinos. Especially for those platforms that are allowed in the country. You don’t need to look for any links, you don’t need to install a VPN or an app. If you have a smartphone or iPhone in your pocket, for Wild Card City Casino, all you have to do is go online and go to the website, which is mobile compatible with Android and iOS devices.

The design from mobile access will be identical to the stationary version. Go to the casino and take advantage of all sorts of bonuses and promotions, play poker, roulette, blackjack or baccarat. Choose from numerous slots and withdraw your winnings anytime!

To help you get your bearings quickly on the mobile platform, we’ll tell you where to look for Wild Card City’s main options. For instance, the side menu with access to all games, the blog, contacts, operator terms and conditions, rules and privacy policy has been moved down. It is offered as a pop-up window. There you will also find the symbols: a gift box to enter the promotions section, a crystal to enter the VIP club, and a question mark to enter the communication page with the support operator.

The alphabet and provider search bar will be in the centre of your mobile screen. Customers indicate in comments that they like the mobile version even more than the landline version. The speed of opening pages and loading games has not changed in any way. The only thing that may change for players is the lineup of qualifying games. Bonus offers for wagering usually announce certain types of entertainment. So that the small screens make the small details of the games clearly visible, the operator has offered other options. So, don’t worry if you see discrepancies in the bonus terms and conditions.

In favour of Wild Card City mobile casino, let us say that it works perfectly on all modern iPhones and smartphones, regardless of the generation of the gadget. Games load within seconds and work without delay if you’re always connected to the web with 3 D and 4D coverage.

Conclusion

Wild Card City has done a good job of attracting new customers by developing an excellent online platform for all sorts of entertainment.

You can choose your favourite game in demo mode for a fun and carefree time on the go. To make players feel safe, the casino has provided a system of data encryption at login, which is used in banking systems around the world.

All transactions are kept confidential using Australia’s most popular payment systems: credit cards, prepaid cards and bank accounts.

The company has signed agreements with 15 global casino and live casino providers: Betsoft, Wazdan, Vivo Gaming, Tom Horn, Qora, Playson, LuckyStreak, Isofbet, Igtech, Flatdog, Booongo and Booming Games. To avoid fraudulent schemes, the machines feature a random number generator and are audited annually by eCOGRA.

Wild Card City is one of the youngest players on the Australian market. Although it has little experience, it has huge prospects ahead with great bonuses for new and regular customers, with 24/7 service and a level of service.

It’s time to join Joka for your experience at the new, luxurious Wild Card City online casino. Make your first deposit and spin the wheel of fortune. There are over 1,000 slots, 20 varieties of roulette, over 10 varieties of blackjack, baccarat, 40 video poker rooms and 15 well-equipped live casino rooms.

Wild Card City support service

Contact details

Contact details

The operator is still recruiting for the helpdesk. Managers require game management skills, knowledge in many areas of gambling entertainment, stress tolerance and communication skills. To become one of the team members, apply by email, stating in your portfolio what you have known, in which casinos you have had experience.

Today, the company’s support team offers several service channels. It is available 24 hours a day, seven days a week. Australian users can write to the operator via online chat. This can be found on the sidebar under the VIP button.

Replies are given within 3-5 minutes, depending on line load. The answer can be automatic if it is common and does not require special knowledge. Usually the operator collects a database and automates the dispensing system for general or routine questions.

If the case involves financial problems, non-payment, delays in payment, blocking of the personal account or other disputes, it is best to send correspondence by e-mail: WWCinfo@WildCardCity.com.

Wild Card City does not currently offer a phone call. We think that with the expansion of the staff such a service will definitely be added to the list of support channels.

On the side tab you have the opportunity to visit the Frequently Asked Questions section, where you will get general information about the operator, betting and odds, gambling rules to help you decide on a betting amount and develop a winning strategy. The questions are broken down into general topics to make it easier for new users to navigate.

The casino blog also provides useful information, such as how a particular slot works, the names of recent jackpot winners, game restrictions and the ability to test yourself for gambling addiction.

FAQ
Can I create two Wild Card City accounts at the same time?
No, creating multiple accounts from the same IP is strictly prohibited. Such actions of the player will be regarded as fraudulent by the casino. If you have a second account, the system will automatically block you from logging in. You will no longer be able to go to the site with your username and password. To play honestly, you need to provide accurate information about yourself and create only one account.
Which games in Wild Card City Casino have a demo mode?
Even if you don't have a registration, all Wild Card City Casino slots are free for you. You can simply log in to the website, write the name of the game or provider in the bottom search bar. The system will filter out all the games with which you can have an experience without registration and deposit. These include slots, video slots, video poker, blackjack, roulette, baccarat, scratch cards and more.
Can I play at Wild Card City Live Casino for free?
No, games accompanied by real dealers are only available with cash bets. The general rules of the games are described in the section of the same name. When you enter the Live Casino, you will have to select the game and place your money wager.
Do I need to be verified for Wild Card City?
Yes, as soon as you decide to withdraw your winnings (100 AUD or more) the administration will ask you for a copy of your passport or a scan of any other identification document. The information should be emailed to: WWCinfo@WildCardCity.com with "Verification". If the security service confirms your passport, the withdrawal will be allowed.
How do I participate in Wild Card City promotions?
The casino does not offer no deposit bonuses yet. Therefore, to participate in Wild Card City promotions and special offers, you need to make a deposit. Then go to the "Promotions" section on the side tab and get acquainted with the list of current bonuses. In addition to the welcome package, you can take advantage of additional bets, daily freespins, cashback and take part in a long-term loyalty programme with access to the VIP club.
Does the casino offer a welcome bonus?
Yes, you must check the box next to "Do you want to take part in bonuses?" when you fill out the form. After you deposit the minimum amount of AUD 20, you will receive 100% of your deposit and 25 freespins in all casino slots. Second and third deposits are also reimbursed by the operator. There is a 6x rollover for wagering each stage. Read more about the terms and conditions of the welcome bonus in our review.
How do I open an account with Wild Card City?
Registration on the website takes a couple of minutes. Click "Register" and fill in all the blank spaces in the form: first and last name, gender, age, country of residence, email address and phone number for feedback. Think of a username and password to log in. Sign the agreement by ticking the box at the bottom of the form. Wait for the link to activate your personal account. Click on it and make your first deposit to start playing for money with Wild Card City Casino.
How do I make a deposit?
Wild Card City offers casino payments by Visa, MasterCard, Neosurf and Poli prepaid cards, bank account and cryptocurrency (coindirect). Credits are instant and commission-free.
What is random number generator?
RNG stands for Random Number Generator, which is a system that randomly selects winners at online casinos. These are special game programs that use an algorithm to determine the periodicity of lucky combinations. The random number generator determines such a parameter as RTP - volatility or slot performance. The higher it is, the less lucky combinations a player will get, but the more money he can win!
Wild Card City security

Any online casino strives to ensure reliability and security in storing data and funds in customer accounts. This is a high priority for Wild Card City. All login information is encrypted via 128-bit SSL encryption.

Under-age players are not allowed to be members of the casino team. Information once an account has been set up is carefully checked and fraudulent activity is monitored.

By signing the cooperation agreement, customers undertake to comply with the terms and conditions of the operator, namely, to play fair, not to create multi-accounts, not to use bonuses for other purposes, not to provide login and password to third parties, only use their credit cards and bank accounts to pay bets and withdraw winnings.

The section “Restrictions and self-exclusion” introduces customers to those methods that may restrict their activity. If you notice the first signs of gambling addiction, you can set deposit limits and time spent in the casino in the cabinet.

The casino blog has a lot of useful information about gambling addiction and how to get rid of it.

Speaking of perspective, let’s add that Wild Card City was registered by the government of Curacao in 2020. It holds a Curacao eGaming licence.

According to the rules of the regulator, each young company applying for licensing must have a statutory fund of at least $1,000,000, which, in case of bankruptcy, will be divided among casino customers waiting for their payouts. This way, players can have peace of mind for their savings and accounts in case of emergencies.

It has to be said that the security of the games and the personal safety of the players is a top priority for the young and promising Wild Card City casino.

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Welcome bonus Wild Card City
Bonus up to A$5,000 and 75 free spins
On the first deposit