Sou Surf Travel strongly recommends travel insurance to protect you from unforeseen circumstances throughout your journey. Soul Surf Travel can organise your travel insurance and recommends an unlimited medical cover, including medical evacuation, to be purchased at the time of the deposit being paid, to cover cancellation fees.
INTERNATIONAL PASSPORT AND VISA REQUIREMENTS:
It is the traveller’s sole responsibility to have 6 months validity remaining on their passport after the date you expect to arrive back into Australia. Please familiarise yourself with any visa and health requirements that may be applicable in the areas you intend visiting. Visa requirements can change, so if you book your holiday well in advance please ensure you check the current visa requirements prior to travel. You are responsible for obtaining any required visa and other travel documents, including all entry, exit, health and other documents which meet the requirement of the government authorities. Any expenditure incurred as a result of documents not meeting government requirements is your sole responsibility.
CANCELLATIONS AND REFUNDS:
Once paid the deposit is nonrefundable and is in addition to any fees imposed by the supplier which may be up to 100% of monies paid. If you cancel a flight reservation a cancellation fee of 100% will be charged in addition to any fees imposed by the supplier. There will be no refund for cancellation once travel has commenced or for any unused services. The supplier’s cancellation fees will be charged according to their specific cancellation policy. All supplier cancellation fees will be displayed before you confirm your booking. If booking your own travel insurance please ensure that you’re covered for any unforeseen circumstance such as illness or accidents. All refunds from suppliers will be distributed once Soul Safaris Surf Travel has received them and not before.
We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by suppliers. We are not liable in any way if any increase occurs. All prices are quoted in Australian dollars and are subject to fluctuation in exchange rates until fully paid. No booking will be processed until the full deposit is received. The final payment is required 90 days before departure or supplier specific. If booked inside of 90 days full payment is required immediately.
Please note that all reservation changes are subject to availability and the terms and conditions of Soul Surf Travel and the relevant suppliers. Please bear in mind that most airlines and service providers treat a name change as a cancellation. All travel documents are non-transferable and must be issued in the name of the passport holder. Flights must be taken in the sequence they appear on your ticket confirmation. If you plan not to take a flight as booked, please contact the airline as soon as possible to discuss your options. It is your responsibility to ensure you have received all travel documents from us prior to travel.
Our general practice is to send documents to our customers electronically whenever possible. We reserve the rights to charge an administration fee should you make a request for such documents to be sent as a hard copy.
REPORTING OF INCIDENTS & COMPLAINTS:
If you have a complaint during your holiday, please inform the relevant supplier immediately. If they are unable to resolve the matter, please immediately contact us at Soul Surf Travel. Any abnormal incidents including injuries, service problems, cancellation of service or dissatisfaction must be reported to Soul Surf Travel during the event to allow us an opportunity to rectify the situation or provide assistance.
CREDIT CARD SURCHARGES:
Credit card surcharges apply when paying using a credit card. Visa/ Mastercard 1.5% – Diners 2.89% – American Express 3.0%. If you pay for a trip with your credit card you must also agree not to charge back your payment to Soul Surf Travel.
TRAVEL ADVICE AND VACCINATIONS:
Please contact the Department of Foreign Affairs and Trade on +61 2 6261 1111 or go to www.smarttraveller.gov.au for any information regarding passports, visas and travel advice.
For vaccination advice please contact Travel Vaccines on 1300 557 070 within Australia and +61 2 9239 0100 outside of Australia. Or go to www.travelvaccines.com.au/.
YOUR AGREEMENT WITH US:
ACCEPTANCE OF THESE TERMS AND CONDITIONS:
By booking your holiday with Soul Surf Travel or using our website, you are agreeing to be bound by these terms of this Agreement and any additional terms and conditions of any supplier that are relevant to your booking.
You agree on behalf of yourself and those you represent to comply with all terms and conditions including the payment of amounts when due.
You agree that any violation of such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel product or service, and (d) our right to debit your account for any costs we incur as a result of such a violation.
Soul Surf Travel does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise of the service providers in connection with your contract between them and yourselves, over whom we have no direct control, whether or not written notice has been provided to you.
Soul Surf Travel are solely a travel agent working for both the service providers and yourself, and we are not responsible or liable for any issues you may have with the operator, as per the travel agents act.
We do not accept any responsibility or liability for death, disability, injuries, damage, loss, delays, additional expenses, inconvenience or climate conditions that do not match your expectations which are beyond our control, which was not preventable by reasonable diligence on our part.
Any legal issues must be taken up with the service provider you have entered into a contract with not Soul Safaris Surf Travel, and where unforeseen circumstances where liability cannot be excluded it is limited to the cost of the purchased travel arrangements.
Soul Surf Travel team will not be held liable if Mother Nature does not produce good waves during your trip, or be held liable for any reckless or dangerous behaviour including entering into situations exceeding your personal abilities including being affected by drugs and alcohol.
In the event of natural disasters, terrorism, war, civil unrest, strikes, industrial action, accidents and mechanical failure to transport carriers and service providers Soul Surf Travel shall not be responsible or liable.
Not all service providers can comply with all special requests relating to disability, age physical wellbeing, dietary requirements, baby seats, special medical conditions and Soul Surf Travel shall not be responsible and liable.
It is important to ensure you check all booking details carefully. If travelling internationally, please ensure all names are as they appear on passports. If Soul Surf Travel is not notified about any errors or discrepancies with ticketing in a reasonable amount of time, we will assume all details are correct. Corrections notified too late will be treated as a change of the booking.
Soul Surf Travel has taken due care and responsibility to verify and check all information on our website as at the time of compilation; however, as this information is supplied by the relevant service provider, it accepts no responsibility for any inaccuracy or misinterpretation.
Please note that some service providers charge an additional fee, either at check in or check out, which covers taxes, utility or local service fees etc.
Soul Surf Travel regrets that additional fees are beyond our control and, where possible and when they are known to us, we will advise guests of any additional fees.
You also agree to receive our exclusive surf travel specials email only for people that have booked with us, which you can unsubscribe from anytime you like if you don’t like a special deal.